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Terms and Conditions

Orders

We can process credit card orders over the phone. We can also send an invoice for goods to be paid by cheque or direct debit. Online orders are processed same day

Returns Policy

  • All goods carry a money back guarantee available by contacting us at Spik and Span.
  • Goods returned for credit must be sent back at the purchasers cost for refund.
  • Refund of product does not include freight charged at order point.
  • If goods are not received by courier we will replace them and resolve the lost item issue with our courier company.
Privacy Policy

Personal Information:

This Web site does request personal information and collects information that personally identifies you or allows you to be personally contacted outside this website.

All information is used by the owner or it’s distributors only.

This information is kept strictly confidential within this website, and maintained in our databases for reference and to disperse relevant information about completed orders, product updates, newsletter subscriptions and Item specials only.

We do not share any personal information with any other third parties nor do we use any such personal information for any other purposes.

Cookies:

This website uses cookies that keep track of ordered items.

They are used so that we can maintain a list of items ordered, they are also used to improve the user experience. These cookies are not used for any other purpose.

Mailing Lists:

This website may maintain subscription mailing lists.

These are completely opt-in / opt – out un-subscription if desired and completely up to you if you choose to receive them or not and are not passed on to any third party agencies. We don not divulge ourselves with any spam agencies or organisations at all, please note that spamming is illegal now in most western countries and may be reported to their local ISP’s and Authorities.

Anti-Spam Policy:

It is the policy of this site to fight spam in any way available, including but not limited to: Posting, forwarding and publicly displaying the spam offenders, sending copies to any and all postmasters involved, sending copies to any and all persons listed as administrative, technical, and billing contact according to the current WHOIS database for the offending site(s), sending copies to upstream providers, blocking individual known spammers and blocking entire offending domains. Fraudulent and/or deceptive e-mail will be forwarded to Multiple Anti spam and Law enforcement Agencies, ISP’s, also the NZ Serious Fraud Office, Federal & National Trade Commissions for investigation and possible legal action.

The policy is updated occasionally but the changes will not reduce the privacy protection of our visitors. If there are changes made in the future the changes will not affect information already collected.

Contacting the Web Site:

If you have any questions about this policy and privacy statement, the practices of this site, or your dealings with this Website, Please contact us by using the contact us form.

Security:

Your payment is processed through DPS Payment Gateway. DPS secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. KINGFISHER GROVE LIMITED T/a Spik and Span will not store or transfer any of your credit card information. All data is transferred using DPS secure servers.

Proudly NZ Owned and Operated

Roof Treatment

"Hi Henry, Your product has quite frankly outdone anything I have previously used. Your email has prompted me to have another closer look on my roof just now and since I last applied the Moss and Lichen Slayer late May last year I can’t find any noticeable patches. That's the first time I have achieved that result in that time period. I still have another container to get through but it’s probably not enough to finish the roof again though. I should look at grabbing some more really. Regards"

Keith Forlong

Home Maintenance Company

"Just a quick note to let you know I am really pleased with your moss and mould slayer product. I have used for over 6 years and I think its the best product on the market. I dont want to have to go back to an unhappy client so I will stick with what I know gets results !! Thanks"

Pete
Pegasus Home Maintenance

Saved us time and money

"We are owners of a motel complex and we have used various products over the past 15 years. We discovered Spik and Span Moss and Mould killer about 5 years ago and we would not change to anything else.We got faster kill rates and slower regrowth.

It costs us nearly half what were paying on other brands."

Rex
Taupo, NZ

Nothing has been far more superior than Spik and Span Moss Kill

"I have used Spik and Span Moss Kill on my south side of my house as it is so damp and the moisture is just creating a moss like substance. I don't know much about it really. I used a 5 Litre pack and it cleaned it up within a week. I have used other well advertised products and nothing has been far more superior than Spik Moss Kill. I would certainly recommend it to anyone. Cheers Spik and Span NZ"

Bryan Nigel
Upper Hutt, NZ

Spik and Span is a beauty

"Spik and Span orange cleaner is a beauty. It cleans so well and a good test recently was the stinky tilt a hood filter that was full of oil and grease. Using Spik and Span at 10-1 with water, allowing it soak in and then hosing it off afterwards the oil and grease broke down easily and left the filter looking like brand new. It also left a fresh orange smell in the filter that has lasted for days now."

Kim
Auckland, NZ

Moss & Mould Killer on my Pavers

"I used Spik and Span Moss and Mould Killer on my pavers. I am most impressed. 1 week after spraying it is already showing distinct signs of working. I have also sprayed moss in my lawn. Moss has gone a yellow colour and lawn is still green. Good bye to moss and mould forever. So pleased to have found this product."

Pam
Timaru, NZ

Fantastic Result

"Just ordering some more Moss and lichen removal product and wished to tell how pleased I am with your product. I have tried nearly everything under the sun to get rid of the lichen on my driveway. We got rid of it within 4 months.We are now going to spray our roof and hope to get a similar result. Fingers crossed."

Fraser
Rotorua, NZ

I used Spik and Spans Moss and Mould Killer last week

"I used Spik and Spans Moss and Mould Killer last week and sprayed it on everything from my paths to the deck and everything else in reach. Apart from the bits I missed the green gunk has gone, no rain either till tonight , just heavy frosts! I was told it may take a couple of weeks but it has gone in a few days. I am delighted to say the least and have ordered more! I also have used Spik and Span household concentrate cleaner. It cleaned everything it touched!! From the bathroom , to bench tops , my stainless jug, and rubbish bin etc. I am really impressed with Spik and Span's service that I received and would certainly recommend these products to everyone. Cheers Spik and Span."

Heather
Dunedin, NZ

Awesome for all areas

"I use Spik and Span for everything around the house. We use it on our drive and paving areas as well as around the pool area which can get slippery. We spray once a year every year and always look forward to the results. Great price and great product guys. Happy for you to use my reference."

Maria
Auckland, NZ

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